At weiphotography Fashion Store, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help with a worry-free refund and replacement policy.

1. Refund Policy

We offer a 30-day worry-free refund service from the date of delivery.

Eligibility for Refund:

  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Final sale or clearance items are not eligible for a refund unless defective or damaged.

Refund Process:

  • To initiate a refund, please contact us at [email protected] within 30 days of receiving your order.
  • Once your return is approved and received, we will inspect the item and notify you of the refund status.
  • Refunds will be processed to your original payment method within 7-10 business days.

2. Replacement Policy

We provide a 60-day replacement service from the date of delivery to ensure product satisfaction.

Eligibility for Replacement:

  • Items must be defective, damaged, or incorrect upon delivery.
  • You must provide photos of the defect or issue to initiate a replacement request.

Replacement Process:

  • Contact us at [email protected] within 60 days of delivery to arrange a replacement.
  • If the item is in stock, we will ship the replacement at no extra cost. If not, you may opt for a refund or choose a different product of equal value.

3. Return Shipping

  • If the product is defective, damaged, or incorrect, we will cover the return shipping costs.
  • For voluntary returns (e.g., change of mind), customers are responsible for return shipping fees.

4. Exceptions

  • Items returned in unsellable condition (e.g., worn, washed, or missing parts) may not be eligible for a refund or replacement.
  • Custom or personalized items are non-refundable unless damaged or defective.

5. Contact Us

If you have any questions or need assistance with a refund or replacement, please contact our customer support team:
Email: [email protected]

We are committed to ensuring your shopping experience with weiphotography Fashion Store is exceptional. Thank you for choosing us!